What We Do
Scalar Solutions offers a comprehensive range of IT Services to suit your needs.
Remote Helpdesk
Get it fixed FAST! Our Remote Helpdesk facility can connect to any PC or Mac in seconds via the internet, even while you are on the phone with us. Our Remote Helpdesk engineers are well equipped to fix most issues quickly and cheaply, and they have the backing of our senior Level-II staff for more complex problems.
Onsite Support
When an issue cannot be effectively resolved via remote support we will attend onsite, promptly and courteously. We charge no call-out fee within the Greater Brisbane Area.
Hardware and Software
We have access to a full range of hardware and software products from all the leading brands. We source our products through the largest vendor-approved distribution channels to ensure we get the best pricing for you. For your peace of mind hardware warranties are never dependant on us and are always backed by the respective manufacturers.
Server & Workstation Management
We offer the latest in Remote Monitoring and Management (RMM) technology to keep a 24/7 watch on your network. A management agent on each server and workstation alerts us promptly of any developing issues or impending failures, and maintains detailed hardware and software inventory right across your system. Automated patch management and scheduling of common maintenance tasks such as disk defrags help keep your system running smoothly.
Programmed Server Maintenance
A staff member logs onto your servers periodically to check that everything is in good order. Internet usage is checked. Event logs are checked, Anti-virus, RAM usage, disk usage, and other key parameters are all checked and logged. Backup systems are checked and test restores performed from each.
Equipment pre-configuration
Whenever possible, new PCs and laptops are pre-configured in our office to your special requirements before delivery. This minimises disruption to your workflow and reduces your total cost.
Backup Managment
A reliable backup system is a must-have. We use a combination of clever automation and manual observation to ensure that your backups run properly every night. If a backup fails to run or completes abnormally, an urgent ticket is generated and the problem is looked at immediately.
Disaster Recovery
Disaster Recovery strategies go beyond simple backups. While a reliable backup system will protect you against loss of data it may not necessarily protect you adequately from downtime. How long would it take to re-instate a fully functional system after a total disaster? How many man-hours might you lose? How might your industry reputation be impacted? We have the experience and the solutions to give you peace of mind.
Consulting & Design
We have a depth of experience that can help you when the time comes to make major system design decisions. We operate in a diverse range of fields so we know what works and what doesn’t. We can work with you to design and implement a system that will serve you well into the future.